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Service Management and Leadership
Description: This course will help with understanding your customer's behavior. Using the right technology along with using the right relationship management system, we can do a better job at anticipating our customers' needs, and wants. Companies like Amazon, Google have done a fantastic job doing this. Now it's our job to learn how they do it. Letter grade only.
Units: 1
No sections currently offered.
Prerequisite: ENGY 102, SIMY 310, SIMY 320, SIMY 360, and NAUY 310
Service Management and Leadership
Term : Summer 2017
Catalog Year : 2016-2017
SIMY 435 - Understanding Your Customers
Description: This course will help with understanding your customer's behavior. Using the right technology along with using the right relationship management system, we can do a better job at anticipating our customers' needs, and wants. Companies like Amazon, Google have done a fantastic job doing this. Now it's our job to learn how they do it. Letter grade only.
Units: 1
No sections currently offered.
Prerequisite: ENGY 102, SIMY 310, SIMY 320, SIMY 360, and NAUY 310