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Hospitality Administration
Description: This course provides students with strategies and tactics for managing customers' experiences through interpersonal communications, situational adaptability, nonverbal communication, and constant service encounters in hospitality environments. Letter grade only.
Units: 3
Sections offered: Fall 2026
Prerequisite: Admission to Hotel & Restaurant Mgt (BS), Hotel & Restaurant Mgt Minor, Business Hospitality (UCRT), Hotel Management (UCRT), Event Mgmt M.I.C.E.(UCRT), Hospitality Business Administration, or Hospitality Leadership 90-30 (BS)
Hospitality Administration
Term : Fall 2026
Catalog Year : 2026-2027
HA 410 - Managing Customer Service
Description: This course provides students with strategies and tactics for managing customers' experiences through interpersonal communications, situational adaptability, nonverbal communication, and constant service encounters in hospitality environments. Letter grade only.
Units: 3
Sections offered: Fall 2026
Prerequisite: Admission to Hotel & Restaurant Mgt (BS), Hotel & Restaurant Mgt Minor, Business Hospitality (UCRT), Hotel Management (UCRT), Event Mgmt M.I.C.E.(UCRT), Hospitality Business Administration, or Hospitality Leadership 90-30 (BS)