Hospitality Administration
HA 410 - Managing Customer Service
Description: This course provides students with strategies and tactics for managing customers' experiences through interpersonal communications, situational adaptability, nonverbal communication, and constant service encounters in hospitality environments. Letter grade only.
Units:
3
Sections offered:
Fall 2026
Requirement Designation:
Prerequisite: Admission to Hotel & Restaurant Mgt (BS), Hotel & Restaurant Mgt Minor, Business Hospitality (UCRT), Hotel Management (UCRT), Event Mgmt M.I.C.E.(UCRT), Hospitality Business Administration, or Hospitality Leadership 90-30 (BS)