Academic Catalog
Hospitality Administration
Term : Spring 2021
Catalog Year : 2020-2021
HA 410 - Managing Customer Service
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Description: Provides strategies and tactics for managing service expectations and experiences in hospitality environments. Letter grade only. Units: 3 Sections offered: Spring 2021 Prerequisite: Hotel & Restaurant Mgt (BS), or Hotel & Restaurant Mgt Minor, or Business Hospitality (UCERT) |