Hospitality Administration
Term : Fall 2020
Catalog Year : 2020-2021

HA 410 - Managing Customer Service

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Description: Provides strategies and tactics for managing service expectations and experiences in hospitality environments. Letter grade only.

Units: 3

Sections offered: Spring 2021

Prerequisite: Hotel & Restaurant Mgt (BS), or Hotel & Restaurant Mgt Minor, or Business Hospitality (UCERT)