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Service Industry Management
Description: Explore customer decision making, factors influencing customer interactions, and relationship building with a company's customer base. Company policies and procedures are evaluated in a context of customer relations. Department consent required. Letter grade only.
Units: 3
No sections currently offered.
Prerequisite: Successful completion of ENGY 102 and academic advisor approval
Service Industry Management
Term : Summer 2014
Catalog Year : 2013-2014
SIMY 430 - Customer Behavior, Satisfaction And Loyalty
Description: Explore customer decision making, factors influencing customer interactions, and relationship building with a company's customer base. Company policies and procedures are evaluated in a context of customer relations. Department consent required. Letter grade only.
Units: 3
No sections currently offered.
Prerequisite: Successful completion of ENGY 102 and academic advisor approval