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Service Management and Leadership
Description: The service culture within an organization is created by its quality of customer service; thus, leading to that organization's success or failure. This course introduces students to the value of implementing a service strategy to raise an organization above its competition. To create such a winning strategy, students will learn principles, values and service strategy employed from the top down. Letter grade only.
Units: 1
No sections currently offered.
Prerequisite: ENG 105 or ENGY 102
Service Management and Leadership
Term : Summer 2017
Catalog Year : 2016-2017
SIMY 250 - The Service Imperative
Description: The service culture within an organization is created by its quality of customer service; thus, leading to that organization's success or failure. This course introduces students to the value of implementing a service strategy to raise an organization above its competition. To create such a winning strategy, students will learn principles, values and service strategy employed from the top down. Letter grade only.
Units: 1
No sections currently offered.
Prerequisite: ENG 105 or ENGY 102