Service Management and Leadership
Term : Summer 2017
Catalog Year : 2016-2017

SIMY 320 - Managing Customer Service

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Description: This course addresses indicators of quality service, employee commitment to customer satisfaction, workforce training and leadership to maintain customer relations over time. These concepts will be used to create and implement a customer service-training module. In addition, customer decision-making, factors influencing customer interactions, relationship building, and company policies and procedures are evaluated in a context of customer relations. Letter grade only.

Units: 1

No sections currently offered.

Prerequisite: ENGY 102 and SIMY 250