Service Management and Leadership
Term : Winter 2020
Catalog Year : 2020-2021

SIMY 355 - Operations Management

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Description: This course explores how effective operations and management tools are essential to an organization's success, including an introduction to supply chain management, Toyota Production System, Key Performance Indicators and Lean Six Sigma. The course also addresses the issue of corporate culture's significant impact on the underlying operations and its effect on customer and employee experiences. Letter grade only.

Units: 2

Prerequisite: Admission to a Personalized Learning program