Service Management and Leadership
Term : Summer 2016
Catalog Year : 2015-2016

SIMY 435 - Understanding Your Customers

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Description: This course will help with understanding your customer's behavior. Using the right technology along with using the right relationship management system, we can do a better job at anticipating our customers' needs, and wants. Companies like Amazon, Google have done a fantastic job doing this. Now it's our job to learn how they do it. Letter grade only.

Units: 1

No sections currently offered.

Prerequisite: ENGY 102, SIMY 310, SIMY 320, SIMY 360, and NAUY 310