2017-2018

Service Management and Leadership, Undergraduate Certificate

NAU Yavapai

Provost Office

The service-industry sector continues to grow in the U.S., as well as world-wide. In fact, globally, the service sector is estimated to account for more than three-fifths of global gross domestic product.

The service-industry sector includes managerial opportunities in broad areas, including establishments that provide personal services (such as beauty, coaching, and home-staging), lodging, business-support, repair, training, food-service, and amusement/recreation services. It also includes medical, legal, communications, engineering, banking, and other professional services—and beyond that—to non-profit membership organizations, government agencies, and many other miscellaneous services.

The goal of this certificate program is to prepare students to utilize strategies and resources to enhance the functioning, profitability, competitiveness, and consistency-of-delivery in service-industry enterprises.

This plan will not be available to new students after Summer 2018

  • To receive an undergraduate certificate (at least 15 units) at Northern Arizona University, you must complete a planned group of courses from one or more subject matter areas with a cumulative grade point average of at least 2.0.

    Please be aware that federal financial aid is not available for some certificates, if the certificate is pursued and completed as a stand-alone certificate (i.e., not completed concurrently with a degree program). See the "Details" tab for additional information.

In addition to University Requirements:

  • Complete individual plan requirements.

Students may be able to use some courses to meet more than one requirement. Contact your advisor for details.

Minimum Units for Completion 15
Fieldwork Experience/Internship Optional
Some online/blended coursework Required

Purpose Statement

The Service, Management and Leadership (SML) certificate is designed to develop students understanding of success in becoming better managers and leaders in service and non-service related organizations.  The certificate provides students with a hands-on look into (and some application of) the various toolsets and methodologies used in many of the most successful organizations today.  All course content is relevant to today’s business environment, and each one provides a chance for students to engage in real-world problem solving applications.  Effectively, the certificate accentuates other programs nicely and is designed to give our students an edge for success in their chosen industry locally and globally.
 
Our program is also designed to be offered through the online community for those who are unable to partake in the hybrid format at our campus in Prescott Valley.

Student Learning Outcomes

  • Recognize and solve business problems in a professional and ethical manner
  • Analyze and utilize business information
  • Participate in diverse teams, including virtual settings.
  • Develop an understanding of servant leadership methodologies in working with others.
  • Study core business concepts, tools and methodologies in a managerial or supportive role.
  • Articulate the shared and unique contributions that result from diversity in global, social, and cultural systems.
  • Demonstrate the depth and breadth of knowledge required to meaningfully participate in local and global societies.

Certificate Requirements

  • Available only to Northern Arizona University-Yavapai students.

  • This certificate may be pursued and completed concurrently with a degree program or as a stand-alone certificate. Federal financial aid cannot be used if the certificate is completed as a stand-alone certificate.

  • Be aware that some courses may have prerequisites that you must also successfully complete. For prerequisite information, click on the course or see your advisor.