The W. A. Franke College of Business2019-2020
Hotel and Restaurant Management
Hotel Management, Undergraduate Certificate
What Can I Do with a Certificate in Hotel Management?
The Hotel Management Certificate prepares students for careers in full-service hotels and resorts. Students gain background information on the history and development of hotel and resort destinations and the daily aspects of managing more diverse food, beverage, and catering operations, as well as golf, spa, timeshare, and resort operations. Coursework provides students with professional preparation focusing on the concepts and principles in resort and spa operations; gaming and recreation; hotel group sales; and managing customer service.
At the completion of this of the certificate, students will be able to identify and apply effective managerial skills and functions associated with hotel and resort management; explain how various organizational elements work together to promote the successful delivery of products and services in hotel and resort settings; use hotel sales training skills; describe lines of communication between casino management and all other operational areas of the hotel/resort; and discuss club and spa amenities.
Students who earn this certificate will gain more in-depth management and operational skills and practical tools that will assist them in dealing with situations within hotel and resort environments.
To receive an undergraduate certificate (at least 15 units) at Northern Arizona University, you must complete a planned group of courses from one or more subject matter areas with a cumulative grade point average of at least 2.0.
Please be aware that federal financial aid is not available for some certificates, if the certificate is pursued and completed as a stand-alone certificate (i.e., not completed concurrently with a degree program). See the "Details" tab for additional information.
In addition to University Requirements:
- Complete individual plan requirements.
Please note that students may be able to use some courses to meet more than one requirement. Contact your advisor for details.
|Minimum Units for Completion||15|
|Highest Mathematics Required||MAT 114|
Student Learning Outcomes
Students will be able to:
- Identify and apply effective managerial skills and functions associated with hotel and resort management.
- Explain how various organizational elements work together to promote the successful delivery of products and services in hotel and resort settings.
- Demonstrate a strong working knowledge of front-office operations.
- Explain the framework and functions of housekeeping and the interrelationship with other departments to improve performance.
- Explain the impact on the natural resources of a community by a hotel/resort property and how green management practices can contribute to overall sustainability both locally and internationally.
- Use hotel sales training skills to offer creative options for buyer’s problems, add value to current or future buying situations, and to assist the buyer in selecting the best option for a solution.
- Understand the complexity of resort operations compared to full-service hotel operations.
- Present, compare, and discuss club operations including food and beverage, golf, tennis, and other components of club operations.
- Describe lines of communication between casino management and all other operational areas of the hotel/resort.
Take the following 15 units with a Grade of "C" or better in each course.
To complete this certificate you must be a declared Hotel and Restaurant Management Major.
This certificate may only be pursued and completed concurrently with a degree program. This certificate is not available as a stand-alone certificate.
Be aware that some courses may have prerequisites that you must also take. For prerequisite information click on the course or see your advisor.
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