With increasing competition, businesses both large and small are looking for individuals who not only understand how to serve customers, but how to manage and train people to serve customers as well. Students who specialize in Service Industry Management will possess the perspectives and skills to move within and between different types of service businesses. "The shift in the U.S. economy away from goods-producing in favor of service-providing is expected to continue. Service-providing industries are anticipated to generate approximately 14.5 million new wage and salary jobs [by 2018]." Occupational Outlook Handbook, U.S. Bureau of Labor Statistics.
To receive a bachelor's degree at Northern Arizona University, you must complete at least 120 units of credit that minimally includes a major, the liberal studies requirements, and university requirements as listed below.
The full policy can be viewed here.
In addition to University Requirements:
Students may be able to use some courses to meet more than one requirement. Contact your advisor for details.
| Minimum Units for Completion | 120 |
| Major GPA | C |
| Highest Mathematics Required | MATY 142 |
| Emphasis, Minor, or Certificate Required | Required |
| Fieldwork Experience/Internship | Optional |
| Some online/blended coursework | Required |
| Progression Plan Link | View Progression Plan |
Purpose Statement
The Service, Management and Leadership (SML) program’s mission is to prepare students for success in becoming better managers and leaders in service and non-service related organizations. The purpose of this program is to provide students with the required tools, including servant leadership, problem solving, team dynamics, various toolsets and methodologies, and effective communications. All course content is relevant to today’s business environment, and each one provides a chance for students to engage in real-world problem solving applications. Effectively, our program is designed to give our student an advantage for success in their chosen industry locally and globally.
Integrated into the SIMY program BA requirements, are two interrelated courses, specifically effective business communications, and professional practices and ethics. The former course addresses student needs regarding communicating effectively internal and external to the business. All too often, these needs are unmet in today’s business climate. The latter is a capstone course which provides students with a unique outlook as to the challenges organizations are faced with on a regular basis, and gives students a chance to address them through their capstone project.
Our program is also designed to be offered through the online community for those who are unable to partake in the hybrid format at our campus in Prescott Valley.
Student Learning Outcomes
Take the following 69 units with a Grade of "C" or better in each course:
Service Management and Leadership Specialization (30 units)
Choose one of the following (3 units):
Complete an NAU-Yavapai undergraduate certificate (at least 15 units) in an area outside of your Specialization. Additionally, students in this Interdisciplinary Studies - Service Management and Leadership may not complete the Entrepreneurship certificate.
Communication courses (6 units):
Choose 6 units in the following two categories
Theory-based course:
Please note that you cannot use CLEP or locally prepared exams to satisfy this requirement. Transfer credit used to satisfy this requirement must be approved by the program director.
Select from the following (12 units):
Please note that other courses must be approved by the program director.
AND
Computer Literacy (6 units)
This coursework must help you to understand, in general, the technical components of computers and information systems, how to solve problems using information systems technology, word processing, spreadsheet use, database management, graphic information software, website development, graphic design and use of statistical analysis software.
Additional coursework is required if, after you have met the previously described requirements, you have not yet completed a total of 120 units of credit.
You may take these remaining courses from any of the academic areas, using these courses to pursue your specific interests and goals. You may also use prerequisites or transfer credits as electives if they weren't used to meet major, minor, or liberal studies requirements.
We encourage you to consult with your advisor to select the courses that will be most advantageous to you.
Be aware that some courses may have prerequisites that you must also successfully complete. For prerequisite information, click on the course or see your advisor.