Providing quality service to internal and external customers through effective management and leadership is becoming increasingly critical to the growth of large and small businesses. Gain the skills necessary to lead and manage great programs and teams with a bachelor’s degree in Service Management and Leadership at NAU–Yavapai.
Prepare for leadership positions in today’s economy by learning how to examine strategic planning, operations, marketing and technology. Classes are taught by expert faculty with advanced degrees and years of experience in a variety of industries.
With increasing competition, businesses both large and small are looking for individuals who not only understand how to serve customers, but how to manage and train people to serve customers as well. Students who specialize in Service Management and Leadership will possess the perspectives and skills to move within and between different types of service businesses. "The shift in the U.S. economy away from goods-producing in favor of service-providing is expected to continue. Service-providing industries are anticipated to generate approximately 14.5 million new wage and salary jobs [by 2018]." Occupational Outlook Handbook, U.S. Bureau of Labor Statistics.
To receive a bachelor's degree at Northern Arizona University, you must complete at least 120 units of credit that minimally includes a major, the liberal studies requirements, and university requirements as listed below.
The full policy can be viewed here.
In addition to University Requirements:
Students may be able to use some courses to meet more than one requirement. Contact your advisor for details.
| Minimum Units for Completion | 120 |
| Major GPA | C |
| Highest Mathematics Required | MATY 142 |
| Emphasis, Minor, or Certificate Required | Required |
| Foreign Language | Required |
| Fieldwork Experience/Internship | Optional |
| Some online/blended coursework | Required |
| Progression Plan Link | Not Available |
Take the following 70 units with a Grade of "C" or better in each course:
Service Management and Leadership Specialization (30 units)
Choose one of the following (3 units):
Complete a NAU-Yavapai certificate (at least 15 units) outside your Specialization field. Additionally, students in this Service Management and Leadership Specialization may not complete the Entrepreneurship Certificate.
Computer Literacy (3 units)
This coursework must help you to understand, in general, the technical components of computers and information systems, how to solve problems using information systems technology, word processing, spreadsheet use, database management, graphic information software, website development, graphic design and use of statistical analysis software. Subject to advisor approval.
Please note that you cannot use CLEP or locally prepared exams to satisfy this requirement. Transfer credit used to satisfy this requirement must be approved by the program director.
Language Requirement (16 units)
You must demonstrate proficiency in a language other than English that is equivalent to four terms of university coursework in the same language. You may satisfy this requirement by taking language courses or by testing out of all or part of it by taking CLEP, or other exams.
Additional coursework is required if, after you have met the previously described requirements, you have not yet completed a total of 120 units of credit.
You may take these remaining courses from any of the academic areas, using these courses to pursue your specific interests and goals. You may also use prerequisites or transfer credits as electives if they weren't used to meet major, minor, or liberal studies requirements.
We encourage you to consult with your advisor to select the courses that will be most advantageous to you.
Be aware that some courses may have prerequisites that you must also successfully complete. For prerequisite information, click on the course or see your advisor.